EJ Server/Bartender Focus Group

  1. What do you like about working at Eskimo Joe’s?
  2. In our recent survey, lack of breaks was brought up as an issue.  Do you think we have enough breaks?  What about when working a double?  How would you see this working?  Would you be willing to cover another server while they took a break?
  3. In our recent survey, lack of accountability was brought up.  How do you suggest we do this better?
  4. Do you think there is a conflict between your group and others such as host, expo, kitchen, etc?  What is this conflict?  How do we make it better? For example, if a guest wants to move tables resulting in you being double sat, what should we do to support you?
  5. Do you think pre-bussing the table is part of your core job duties?
  6. In our recent survey, some mentioned not feeling supported by management or management taking the side of the customer.  Tell us more about this?  We have a 100% guarantee.  What would you like us to do in this situation?
  7. In our recent survey, management not being on the floor was mentioned.  Tell us more?  What is your expectation of management?  What would you like to see them do?
  8. How much feedback do you receive?  What is enough? 1x week, 1x month, etc.
  9. Since we have been short-staffed, servers have had to work support shifts when we have call-ins.  How do we address this to make you feel better about doing this?  
  10. Is there anything else you want to tell us?